What happens if the Felt Case gets wet?
Let it dry of course. Industrial felt is used in many applications where durability is essential. A little water won’t hurt it at all. Last updated: Thu, Sep 18 2014 7:33 am EDT
How well does the Felt Case wear?
Industrial felt is very durable. It is designed to withstand years of abuse. Over time, it looks better and better, like a leather case does. Last updated: Thu, Sep 18 2014 7:45 am EDT
Does the Felt Case protect the front of my iPhone 6?
Yes, there is a small lip on the front that allows you to rest your iPhone 6 face down without scratching the screen. We will post some photos of the front as soon as the iPhone 6 is released. Last updated: Thu, Sep 18 2014 9:01 am EDT
How durable is the Felt Case?
Industrial Felt is used in many commercial applications that require a strong fabric that stands up to significant abuse. The Felt Case can handle just about anything. Last updated: Thu, Sep 18 2014 7:38 am EDT
How is the felt applied to the inner TPU layer? Can the felt peel up?
We use a heat sensitive adhesive that provides a nearly permanent bond when we heat press the felt to the inner core. Last updated: Thu, Sep 18 2014 7:45 am EDT
Is the Felt Case compatible with the EverDock and EverDock Go?
Of course. The Felt Case fits perfectly inside all of our docks. At only 2mm thin, you’ll want to use the thin silicone for the EverDock and EverDock Duo. Last updated: Thu, Sep 18 2014 7:41 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.